Mercure Auckland

8 Customs Street, Auckland, New Zealand, 1001  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Auckland

Wi-Fi
Parking

NZD 40 per day

Luggage storage
24-hour

24-hour check-in

24-hour reception

24-hour room service

Food/ Drinks

Poolside snack bar

Cafe

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Spa and relaxation

Massage

Spa center

Overview

The spectacular 4-star Mercure Auckland Hotel provides cozy rooms with a stunning view of the sea. Built in 1994, the hotel is a combination of modern architecture and contemporary facilities.

A good setting within 15 minutes' walk of Auckland Art Gallery train station offers fast access to Ponsonby, which is 2.1 km away. The city center lies within 1 km from the venue.

The hotel allows quick access to a harbour and parks.

Mercure Auckland Hotel can be reached in a 25-minute drive from Auckland International airport.

Rooms

Mercure Auckland Hotel is a property in Auckland that comes with 189 rooms and provides an in-room safe, central heating, a balcony, a fridge and a work desk. Some rooms feature views over Waitemata Harbour and Viaduct Harbour. Decorated in smart design, the rooms offer en suite bathrooms with a hairdryer, a walk-in shower and bath sheets as well as a dishwasher and coffee/tea makers for self-catering.

Eat & Drink

Guests can enjoy delicious flavors of international meals at the non-smoking restaurant. Serving a wide range of dishes, Patio Cafe and Divan Cafe can be reached within 5 minutes’ walk.

A full breakfast is served and charges are applicable. 

Services

Business travelers can make use of computer equipment, a conference room and a photocopier offered on site.

Relax

Leisure facilities include an outdoor swimming pool and a library. A gym, yoga classes and a fitness center are among the on-site facilities.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible at a location nearby at NZD 40 per day.

Number of floors:   13.  Number of rooms:   189.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • No pets allowed
  • No wheelchair access
  • Rooms/ Facilities for disabled
  • Air conditioning in public areas
  • Luggage storage
  • Elevator
  • Currency exchange
  • Hairdresser
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center

Services

  • 24-hour room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • Restaurant with air conditioning
  • Cafe
  • Poolside snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services

Leisure facilities

  • Outdoor swimming pool
  • Sun loungers
  • Spa center
  • Sauna
  • Massage
  • Library

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bath/ Shower
  • Hair dryer
  • Room toiletries

Media

  • Flat-screen TV
  • Internet television
  • Paid movies/Video
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 11 am FREE

Pets

Pets are not allowed.

How to reach hotel

hotel Mercure Auckland Auckland location
Show big map »

Hotel Address:

8 Customs Street, Auckland, New Zealand, 1001

Get directions
City Center
  • Auckland
    2000 ft
Airports
Train Stations
  • Britomart
    700 ft
  • Train Stations
    400 ft
  • Bus stop
    400 ft
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    400 ft
  • Vue Restaurant (cuisine: International)
    100 ft
Parks
  • Albert Park
    2200 ft
Beaches
  • Bethells Beach
    1600 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Rooms and availability

Mercure Auckland photos Room
Double Room
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Air conditioning
    • + More
  • General:Ironing facilities
  • Direct dial phone number
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Cable/satellite TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

[NON REFUNDABLE] DOUBLE SEA VIEW

Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Room Description:

Standard|QUADRUPLE TWO QUEEN BEDS

Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Ironing facilities
  • Alarm clock
  • Bathroom:Hair dryer
  • Media:Satellite TV
  • Wake up service
Room Description:

Junior Suite|Junior Suite Non Smoking with 1 kingsize bed

Mercure Auckland photos Room
Junior King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Trash cans
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Linen
  • Dining:Mini-bar
  • Refrigerator
  • Media:Cable/satellite TV
  • Radio
Room Description:

This suite has a cable TV, seating area and minibar.

Mercure Auckland photos Room
Superior City Side Twin Room
  • Room size:

    220 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds, 1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Trash cans
  • Bathroom:Bathroom
  • Rain shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Toilet
  • Bedding:Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

This twin room features a minibar, seating area and air conditioning.

Mercure Auckland photos Room
Superior Double Room
City view
  • Room size:

    230 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 Queen-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Trash cans
  • Bathroom:Bathroom
  • Rain shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Cable/satellite TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

This elegantly appointed room has 1 queen-sized bed and an en suite bathroom with a rain shower and manuka honey based toiletries. There is a minibar, tea/coffee making facilities and a 42-inch Smart TV with USB and Blu-tooth connectivity. Bathrobes and slippers are included.

Mercure Auckland photos Room
Superior Upper Floors Queen Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Queen-size beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Trash cans
  • Bathroom:Bathroom
  • Rain shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Located on the higher floors to allow for expansive views of Auckland’s Waitemata Harbour or city skyline, this spacious, elegantly appointed room has 2 queen-sized beds and an en suite bathroom with a rain shower and manuka honey based toiletries. There is a minibar, tea/coffee making facilities and a 42-inch Smart TV with 57 channels and Blu-tooth connectivity. Bathrobes and slippers are included.

Mercure Auckland photos Room
Superior Three Room Queen Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Trash cans
  • Bathroom:Bathroom
  • Rain shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

This elegantly appointed room has 1 queen-sized bed and an en suite bathroom with a rain shower and manuka honey based toiletries. There is a minibar, tea/coffee making facilities and a 42-inch Smart TV with USB and Blu-tooth connectivity. Bathrobes and slippers are included.

Mercure Auckland photos Room
Superior King Room
City view
  • Room size:

    230 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Trash cans
  • Bathroom:Bathroom
  • Walk in shower
  • Roll in shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Cable/satellite TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

[NON REFUNDABLE] DOUBLE CITY VIEW-KING-SUPERIOR

Mercure Auckland photos Room
Superior City Side King Room
  • Room size:

    230 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Trash cans
  • Bathroom:Bathroom
  • Rain shower
  • Walk in shower
  • Roll in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

This room has a plush king-sized bed and an en suite bathroom with a rain shower and manuka honey toiletries. There are bathrobes, slippers, a minibar, tea/coffee making facilities and a 42-inch Smart TV with USB and Blu-tooth connectivity.

Mercure Auckland photos Room
Superior Upper Floors King Room
City view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Trash cans
  • Bathroom:Bathroom
  • Rain shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Located on the higher floors to allow for expansive views of Auckland’s Waitemata Harbour or city skyline, this spacious, elegantly appointed room has 1 king-sized bed or 2 single-sized beds and an en suite bathroom with a rain shower and manuka honey based toiletries. There is a minibar, tea/coffee making facilities and a 42-inch Smart TV with 57 channels and Blu-tooth connectivity. Bathrobes and slippers are included.

Superior Quadruple Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Direct dial phone number
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Cable/satellite TV
  • Radio
Room Description:

[NON REFUNDABLE] QUADRUPLE 2 QUEEN BEDS-SUPERIOR

Mercure Auckland Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Popular areas

  • Viaduct Harbour1400 ft
  • City Center1700 ft
  • Aotea Square3000 ft

Places of interest

  • Queens Wharf400 ft
  • Auckland District Court1400 ft
  • OCS New Zealand1700 ft
  • ASB Bank Limited1700 ft
  • ANZ Viaduct Events Centre1700 ft
  • ESR – Institute of Environmental Science and Research1700 ft
  • Westpac New Zealand1700 ft
  • Air New Zealand Limited1700 ft
  • Carter Holt Harvey Limited1700 ft
  • Fonterra Co-op Group1700 ft
  • Fletcher Construction Company Limited1700 ft
  • Bruce Mason Centre1700 ft
  • SKYCITY Entertainment Group1700 ft
  • IAG New Zealand1700 ft
  • NIWA – National Institute of Water and Atmospheric Research1700 ft
  • Landcare Research1700 ft
  • Auckland High Court2300 ft
  • Central City Library2300 ft
  • The University of Auckland2700 ft

Train stations

  • Britomart400 ft

Convention centers

  • SKYCITY Auckland Convention Centre2000 ft
  • The Civic3000 ft

Monuments and Landmarks

  • Skytower700 ft

Stadiums

Museums

  • National Maritime Museum1400 ft

Theaters

  • Aotea Centre2700 ft

Galleries

  • Auckland Art Gallery2300 ft

Local attractions

  • Glengarry5100 ft
    164 Parnell Rd.,
  • The Elephant House1.1 mi
    237 Parnell Road
  • La Cigale French Market1.1 mi
    St Georges Bay Road
  • Sachie\'s Kitchen1.0 mi
    Suite 1.4, Axis Building, 91 St Georges Bay Road
  • Auckland Museum1.2 mi
    Domain Dr The Auckland Domain, Parnell

Near the hotel

  • Vulcan Lane1000 ft
    Vulcan Lane
  • St. Patrick\'s Cathedral1300 ft
    43 Wyndham Street
  • Bethells Beach1600 ft
    Auckland CentralNew Zealand
  • K Road1600 ft
    Auckland CentralNew Zealand
  • Sky Tower2000 ft
    Corner Victoria and Federal Sts
  • New Zealand Maritime Museum1500 ft
    Corner Quay and Hobson Streets, Viaduct Harbour
  • Coast-to-Coast Walkway1600 ft
    Auckland CentralNew Zealand

Restaurants nearby

  • Cafe Hanoi400 ft

    Address: Galway St & Commerce St
    Phone: 09-302-3478

    73% likes this, based on 263 reviews
    Cuisine: Vietnamese

  • Vertigo Restaurant & Bar100 ft

    Address: 8 Customs Street East
    Phone: 09-302-9424

    Cuisine: Continental

  • Angus Steak House400 ft

    Address: 8 Fort Lane
    Phone: (09) 379-7815

    75% likes this, based on 133 reviews

  • Vue Restaurant100 ft

    Address: 8 Customs St

    61% likes this, based on 38 reviews
    Cuisine: International

  • Sal's Authentic New York Pizza400 ft

    Address: 8 Commerce Street
    Phone: 09 379 7257

    74% likes this, based on 171 reviews
    Price Range: USD 6 - USD 28

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Cities nearby

Mercure Auckland Reviews

Guest reviews are submitted by our customers after their stay at Mercure Auckland

Average guest rating

7.4out of 10
Very good
Based on 214 reviews

Guest reviews

  • 1.4

    Nice room.

    Construction feel.

  • Single
    10.0

    The staff were efficient, polite and eager to respond to any request. The room was well appointed and carefully maintained.

  • Single
    5.0

    Was able to park the car overnight for $40.00. However, we waited for 15 -20 minutes for the car to be brought out for departure after checking out. Public transport is within close vicinity for family to access the hotel.

    Heater / air conditioner does not work! High background noise level at night.Waited for quite sometime to access room due to technical reason. Swipe card worked for access to lift facility but room access was denied. It worked after several trips from room to reception and back! Frustration!!

  • Single
    7.4

    Great location, pleasant staff, good price

    Average or below-average room facilities, some noisy and out of date.

  • Couple
    8.2

    The staff were friendly & extremely helpful. On checkin they could not find my online booking, but were quick to sort the problem out and even offered us an early checkin, for which we were most grateful. The location of the hotel is A+, the CBD is right on your doorstep as well as lots of shops & restaurants. Britomart train station is just around the corner. The room ( standard double ) was a little dated but clean, comfortable & warm.

    Our room faced toward the harbour ( 5th floor ) & below was an alleyway where there is a nightclub. We were woken at 1am with yelling, yahooing, singing and so on... this continued for several hours, which was to say the least was very annoying. But in the morning we requested a room change & the hotel staff were extremely quick to transfer all our bags to a room facing the city, which was most appreciated. I felt that the parking within the hotel was very expensive at $40 per night.

  • Older travelers
    7.8

    We chose the Mercure due to it's handy location near the ferry terminal and the very low price. The building is from the 1960's and our room hadn't changed much since then. It had new carpet and a flat screen tv but really needed an overhaul to bring it up to 2011 standards. We didn't have breakfast at the hotel as they were charging about $30 for this and there are a few cafes around the area to choose from at a lower price.

    The dated look and feel of the hotel. The bathroom was in need of an upgrade.

  • Group of friends
    6.0

    Comfortable enough space for queen + single room. Good location.

    Towels were not always clean and odour free.

  • Single
    4.2

    I had such a poor experience that I cannot think of anything. But to be fair: the lobby looked nice and tidy.

    This was one of my worst hotel experiences! Management of this hotel does not trust their customers and allocated $100 on my credit card in case something gets stolen or broken (!). In return they had not much to offer: the room facilities were poor and of old condition; the shower knob was stuck and I had to wait 20 minutes for someone to fix it in the morning when I was in a hurry; the neighbour room's entrance was not maintained properly, it was squeaky and kept me awake all night when the person allocating this room seemed to have a need of using this door often between 11.30pm and 5.30am; service personnel was not of the friendliest kind; my room was not properly cleaned - teacup and dishes were not done... This was more of a backpacker experience than one of a hotel of good standing.

  • Single
    9.6

    Fantastic staying at the Mercure the staff were fantastic, quality accommodation, great value for your money.

  • Single
    7.8

    Location

    Pricing of extras. Connecting to the internet in the room expensive. Breakfast charges high and not in line with published rates on your site.

  • Older travelers
    8.8

    It was an excellent hotel in an excellent part of the city

    Checking out was a bit frustrating. I had been charged for a carpark. My wife and I had flown up from Wellington for the long weekend and did not have a car. We used public transport. The staff reacted as if I was being untruthful and spent minutes searching the computer.

  • Older travelers
    6.6

    location

    valet parking organisation poor / expensive. noisey lift operating, could be heard in the room we had

  • Older travelers
    6.6

    We had dinner in the hotel dining room and found the music far too loud. My husband has a hearing disability and the loud background music makes it very hard for him to hear me. I asked for it to be turned down but it took forever to do so. Also I didn't get the meal I ordered which was very disappointing and was given two free coffees to compensate for the error. We also felt that the rooms were very small with not enough space to put our small suitcases.

  • Group of friends
    10.0

    awesum time good views, and no issues with music being a little loud :P

    no free chocolates on our pillows haha nah just jokes

  • Single
    7.8

    Centrally located with easy walking distance to Auckland's famous Viaduct bars and restaurants, ferry services and city attractions. I would certainly stay again!

How to reach hotel

hotel Mercure Auckland Auckland location
Show big map »

Hotel Address:

8 Customs Street, Auckland, New Zealand, 1001

Get directions
City Center
  • Auckland
    2000 ft
Airports
Train Stations
  • Britomart
    700 ft
  • Train Stations
    400 ft
  • Bus stop
    400 ft
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    400 ft
  • Vue Restaurant (cuisine: International)
    100 ft
Parks
  • Albert Park
    2200 ft
Beaches
  • Bethells Beach
    1600 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge