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Grand Mercure Auckland

8 Customs Street, Auckland, New Zealand, 1001  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Grand Mercure Auckland

Wi-Fi
Parking

NZD 40 per day

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Poolside snack bar

Cafe

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Spa and relaxation

Massage

Spa centre

Overview

The spectacular 4-star Mercure Auckland Hotel provides cozy rooms with a stunning view of the sea. Built in 1994, the hotel is a combination of modern architecture and contemporary facilities.

A good setting within 15 minutes' walk of Auckland Art Gallery train station offers fast access to Ponsonby, which is 2.1 km away. The city center lies within 1 km from the venue.

The hotel allows quick access to a harbour and parks.

Mercure Auckland Hotel can be reached in a 25-minute drive from Auckland International airport.

Rooms

Mercure Auckland Hotel is a property in Auckland that comes with 189 rooms and provides an in-room safe, central heating, a balcony, a fridge and a work desk. Some rooms feature views over Waitemata Harbour and Viaduct Harbour. Decorated in smart design, the rooms offer en suite bathrooms with a hairdryer, a walk-in shower and bath sheets as well as a dishwasher and coffee/tea makers for self-catering.

Eat & Drink

Guests can enjoy delicious flavors of international meals at the non-smoking restaurant. Serving a wide range of dishes, Patio Cafe and Divan Cafe can be reached within 5 minutes’ walk.

A full breakfast is served and charges are applicable. 

Services

Business travelers can make use of computer equipment, a conference room and a photocopier offered on site.

Relax

Leisure facilities include an outdoor swimming pool and a library. A gym, yoga classes and a fitness center are among the on-site facilities.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible at a location nearby at NZD 40 per day.

Number of floors:   13.  Number of rooms:   189.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • No wheelchair access
  • Rooms/ Facilities for disabled
  • Air conditioning in public areas
  • Luggage storage
  • Lift
  • Currency exchange
  • Hairdresser
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness centre

Services

  • 24-hour room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant with air conditioning
  • Cafe
  • Poolside snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services

Spa & Leisure

  • Outdoor swimming pool
  • Sun loungers
  • Spa centre
  • Sauna
  • Massage
  • Library

Room view

  • Sea view
  • City view
  • Harbor view
  • Ocean view
  • Pool view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Room toiletries

Media

  • Internet television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Pets

Pets are not allowed.

How to reach hotel

hotel Grand Mercure Auckland Auckland location
Show big map »

Hotel Address:

8 Customs Street, Auckland, New Zealand, 1001

Get directions
Airports
  • Bus stop
    400 ft
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    300 ft
  • Vue Restaurant (cuisine: International)
    100 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandGrand Mercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Rooms and availability

Grand Mercure Auckland photos Room
Queen Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Queen-size bed, 1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Standard|???

Grand Mercure Auckland photos Room
Junior King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Linen
  • Dining:Mini-bar
  • Refrigerator
  • Media:Satellite TV
  • Radio
Grand Mercure Auckland photos Room
Superior Standard Room
City view
  • Room size:

    220 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 Queen-size bed, 2 Single beds or 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:Wi-Fi
  • In-room safe
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Room SUPERIOR. BED & BREAKFAST. Standard rate

Grand Mercure Auckland photos Room
Superior City Side Twin Room
  • Room size:

    220 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds, 1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:Wi-Fi
  • In-room safe
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Grand Mercure Auckland photos Room
Superior City Side King Room
  • Room size:

    230 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:Wi-Fi
  • In-room safe
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Dustbin
  • Bathroom:Bathroom
  • Walk in shower
  • Roll in shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Grand Mercure Auckland photos Room
Superior King Room
City view
  • Room size:

    230 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:Wi-Fi
  • In-room safe
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Room SUPERIOR KING BED. BED & BREAKFAST. Standard rate

King Room
Pool view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

King Bed - Pool View

King Suite
Harbor view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

160 Degree Front Corner Harbour View, Luxurious Living, Work, Sleep Zones,balcony

Suite
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

SUITE STANDARD. BED & BREAKFAST. Standard rate

Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Room Description:

QUADRUPLE TWO QUEEN BEDS. BED & BREAKFAST. Non refundable

Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Wi-Fi
  • In-room safe
  • Alarm clock
  • Bathroom:Hair dryer
  • Media:Satellite TV
  • Wake up service
Room Description:

Junior Suite|Junior Suite Non Smoking with 1 kingsize bed

Superior Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Triple room

Superior Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Room Description:

[NON REFUNDABLE] QUADRUPLE 2 QUEEN BEDS-SUPERIOR

Deluxe Twin Room
Harbor view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
Room Description:

Extensive Harbour View, Spacious, Luxurious, Lcd Tv, Dvd, Desk, Balcony, 4 Point Bathroom

Deluxe King Room
Harbor view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Auckland Harbour view, private balcony, floor-to-ceiling window, 32-inch TV, WiFi. Soak up the views of Auckland Harbour from the privacy of your own furnished balcony. This air-conditioned king room also offers a view of the harbor. Relax on the sofa and watch a range of on-demand movies on the 32-inch HDTV, complete with DVD player. Utilize the ergonomic desk chair and catch up with work at the desk. Stay connected with WiFi. Refresh in the large bathroom, featuring a full-sized bath and separate shower. Special touches include a plush bathrobe and slippers.

Grand Mercure Auckland Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • One Tree Hill (Maungakiekie)3.9 mi
    670 Manukau Road Epsom
  • Otara Market9.9 mi
    Newbury St

Near the hotel

  • K Road1600 ft
    Auckland CentralNew Zealand
  • Viaduct Harbour2600 ft
    Viaduct Harbour Ave
  • Auckland Harbour Bridge3100 ft
    Curran St
  • Sky Tower2000 ft
    Corner Victoria and Federal Sts
  • Aotea Square3100 ft
    50 Mayoral Drive

Restaurants nearby

  • Cafe Hanoi300 ft

    Address: Galway St & Commerce St
    Phone: 09-302-3478

    73% likes this, based on 263 reviews
    Cuisine: Vietnamese

  • Vertigo Restaurant & Bar100 ft

    Address: 8 Customs Street East
    Phone: 09-302-9424

    Cuisine: Continental

  • Angus Steak House400 ft

    Address: 8 Fort Lane
    Phone: (09) 379-7815

    75% likes this, based on 133 reviews

  • Vue Restaurant100 ft

    Address: 8 Customs St

    61% likes this, based on 38 reviews
    Cuisine: International

  • Sal's Authentic New York Pizza400 ft

    Address: 8 Commerce Street
    Phone: 09 379 7257

    74% likes this, based on 171 reviews
    Price Range: USD 6 - USD 28

Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandGrand Mercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Cities nearby

Grand Mercure Auckland Reviews

Guest reviews are submitted by our customers after their stay at Grand Mercure Auckland

7.4
Very goodBased on205 reviews

Guest reviews

  • 1.4

    Nice room.

    Construction feel.

  • Single
    10.0

    The staff were efficient, polite and eager to respond to any request. The room was well appointed and carefully maintained.

  • Single
    5.0

    Was able to park the car overnight for $40.00. However, we waited for 15 -20 minutes for the car to be brought out for departure after checking out. Public transport is within close vicinity for family to access the hotel.

    Heater / air conditioner does not work! High background noise level at night.Waited for quite sometime to access room due to technical reason. Swipe card worked for access to lift facility but room access was denied. It worked after several trips from room to reception and back! Frustration!!

  • Single
    7.4

    Great location, pleasant staff, good price

    Average or below-average room facilities, some noisy and out of date.

  • Couple
    8.2

    The staff were friendly & extremely helpful. On checkin they could not find my online booking, but were quick to sort the problem out and even offered us an early checkin, for which we were most grateful. The location of the hotel is A+, the CBD is right on your doorstep as well as lots of shops & restaurants. Britomart train station is just around the corner. The room ( standard double ) was a little dated but clean, comfortable & warm.

    Our room faced toward the harbour ( 5th floor ) & below was an alleyway where there is a nightclub. We were woken at 1am with yelling, yahooing, singing and so on... this continued for several hours, which was to say the least was very annoying. But in the morning we requested a room change & the hotel staff were extremely quick to transfer all our bags to a room facing the city, which was most appreciated. I felt that the parking within the hotel was very expensive at $40 per night.

  • Older travelers
    7.8

    We chose the Mercure due to it's handy location near the ferry terminal and the very low price. The building is from the 1960's and our room hadn't changed much since then. It had new carpet and a flat screen tv but really needed an overhaul to bring it up to 2011 standards. We didn't have breakfast at the hotel as they were charging about $30 for this and there are a few cafes around the area to choose from at a lower price.

    The dated look and feel of the hotel. The bathroom was in need of an upgrade.

  • Group of friends
    6.0

    Comfortable enough space for queen + single room. Good location.

    Towels were not always clean and odour free.

  • Single
    4.2

    I had such a poor experience that I cannot think of anything. But to be fair: the lobby looked nice and tidy.

    This was one of my worst hotel experiences! Management of this hotel does not trust their customers and allocated $100 on my credit card in case something gets stolen or broken (!). In return they had not much to offer: the room facilities were poor and of old condition; the shower knob was stuck and I had to wait 20 minutes for someone to fix it in the morning when I was in a hurry; the neighbour room's entrance was not maintained properly, it was squeaky and kept me awake all night when the person allocating this room seemed to have a need of using this door often between 11.30pm and 5.30am; service personnel was not of the friendliest kind; my room was not properly cleaned - teacup and dishes were not done... This was more of a backpacker experience than one of a hotel of good standing.

  • Single
    9.6

    Fantastic staying at the Mercure the staff were fantastic, quality accommodation, great value for your money.

  • Single
    7.8

    Location

    Pricing of extras. Connecting to the internet in the room expensive. Breakfast charges high and not in line with published rates on your site.

  • Older travelers
    8.8

    It was an excellent hotel in an excellent part of the city

    Checking out was a bit frustrating. I had been charged for a carpark. My wife and I had flown up from Wellington for the long weekend and did not have a car. We used public transport. The staff reacted as if I was being untruthful and spent minutes searching the computer.

  • Older travelers
    6.6

    location

    valet parking organisation poor / expensive. noisey lift operating, could be heard in the room we had

  • Older travelers
    6.6

    We had dinner in the hotel dining room and found the music far too loud. My husband has a hearing disability and the loud background music makes it very hard for him to hear me. I asked for it to be turned down but it took forever to do so. Also I didn't get the meal I ordered which was very disappointing and was given two free coffees to compensate for the error. We also felt that the rooms were very small with not enough space to put our small suitcases.

  • Group of friends
    10.0

    awesum time good views, and no issues with music being a little loud :P

    no free chocolates on our pillows haha nah just jokes

  • Single
    7.8

    Centrally located with easy walking distance to Auckland's famous Viaduct bars and restaurants, ferry services and city attractions. I would certainly stay again!

How to reach hotel

hotel Grand Mercure Auckland Auckland location
Show big map »

Hotel Address:

8 Customs Street, Auckland, New Zealand, 1001

Get directions
Airports
  • Bus stop
    400 ft
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    300 ft
  • Vue Restaurant (cuisine: International)
    100 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandGrand Mercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge