Mercure Auckland Hotel

8 Customs Street, Auckland, New Zealand, 1001  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Auckland Hotel

 Paid Wi-Fi

Paid Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Fitness/Gym

Fitness center

 Breakfast

In-room breakfast

 Food/Drinks

Restaurant

Bar/Lounge area

 Meeting facilities

Conference room

 No Smoking

Non-smoking rooms

Overview

Situated near restaurants and casinos, the 4-star Mercure Auckland Hotel comprises 189 rooms with a view over the ocean. Mercure Auckland Hotel has been welcoming guests to its cozy rooms since 1994.

Mercure Auckland Hotel enjoys panoramic setting in the center of Auckland and offers direct access to Auckland Zoo, Parnell and Newmarket. The hotel is approximately 5 minutes' walk from Ponsonby, Viaduct Harbour and Sky Tower.

This modern hotel boasts close proximity to parks and a harbour.

Within a 15-minute walk guests will find Auckland Art Gallery train station. The hotel lies 20 km away from Auckland International airport.

Rooms

Mercure Auckland Hotel provides guestrooms appointed with individual climate control, a work desk, TV, a minibar and IDD telephone. Some of the guestrooms have a great view of Waitemata Harbour and Viaduct Harbour. A bathtub, free toiletries and a hairdryer can be found in all bathrooms.

Eat & Drink

A fine variety of contemporary dishes is offered at the relaxed restaurant onsite. At the busy sky bar guests will enjoy a selection of tea, coffee and spirits.

A full breakfast is served and charges are applicable. 

Services

Guests of Mercure Auckland Hotel are welcome to use a business center, a copier and a conference room.

Relax

On-site fitness facilities include a gym and fitness center.

Internet

Wireless internet is available in public areas at NZD 10 per day.

Guest Parking

private parking is possible at a location nearby at NZD 40 per day.

Number of floors:   13.  Number of rooms:   189.

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Facilities

General

  • Paid Wi-Fi in public areas
  • Paid on-site parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Safe deposit box
  • Multilingual staff
  • No pets allowed
  • Lobby
  • Currency exchange
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Fitness center

Services

  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Dry cleaning
  • Laundry
  • Wedding services
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • In-room breakfast
  • Restaurant
  • Bar/Lounge area
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services

Leisure facilities

  • Spa center

Room view

  • Sea view
  • City view
  • Harbor view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Rollaway beds
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/Shower
  • Hair dryer

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  2 pm

Check-out

  • until  11 am

Children and extra beds

  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Mercure Auckland Hotel Auckland location
Show big map »

Hotel Address:

8 Customs Street, Auckland, New Zealand, 1001

Get directions
City Center
  • Auckland
    2000 ft
Airports
Train Stations
  • Britomart
    700 ft
  • Auckland Art Gallery
    2700 ft
  • Bus stop
    400 ft
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    400 ft
  • Vue Restaurant (cuisine: International)
    100 ft
Parks
  • Albert Park
    2100 ft
Beaches
  • Bethells Beach
    1600 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Rooms and availability

Mercure Auckland photos RoomMercure Auckland photos RoomMercure Auckland photos RoomMercure Auckland photos Exterior Hotel information
Standard Double Room
Bed type: Queen-size bed or Double bed or 2 Single beds
Size: 280 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Single room

Room facilities
    Mercure Auckland photos RoomMercure Auckland photos RoomMercure Auckland photos Room
    Superior City Side Double Room
    Bed type: Queen-size bed or King-size bed or Double bed
    Size: 345 sq. feet
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    Double room

    Room facilities
      Mercure Auckland photos RoomMercure Auckland photos RoomMercure Auckland photos Room
      Superior Double Room
      Bed type: King-size bed or Queen-size bed or Double bed
      Size: 345 sq. feet
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      Superior Room, 2 Queen Beds, Ocean View

      Room facilities
        Images coming soon
        Executive Suite
        Bed type: Queen-size bed or Double bed or 1 Single bed
        Size: 345 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Double room

        Room facilities

          How to reach hotel

          hotel Mercure Auckland Hotel Auckland location
          Show big map »

          Hotel Address:

          8 Customs Street, Auckland, New Zealand, 1001

          Get directions
          City Center
          • Auckland
            2000 ft
          Airports
          Train Stations
          • Britomart
            700 ft
          • Auckland Art Gallery
            2700 ft
          • Bus stop
            400 ft
          Restaurants
          • Cafe Hanoi (cuisine: Vietnamese)
            400 ft
          • Vue Restaurant (cuisine: International)
            100 ft
          Parks
          • Albert Park
            2100 ft
          Beaches
          • Bethells Beach
            1600 ft
          Hotel information
          • Check-in:
            from  2 pm
          • Check-out:
            until  11 am
          • Number of floors:
            13
          • Number of rooms:
            189

          Hotel Awards

          New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

          According to guest reviews, the hotel has been rated as
          Best Design Hotels in New Zealand

          Use Badge

          Mercure Auckland Location

          Legend
          • Current hotel
          • Hotels nearby
          • Other hotels
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          Route Planner
          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

          What's nearby

          Tourist attractions

          • Aotea Centre - 2700 ft

          Popular areas

          • City Center - 1700 ft

          Places of interest

          • Queens Wharf - 400 ft
          • Auckland District Court - 1400 ft
          • OCS New Zealand - 1700 ft
          • ASB Bank Limited - 1700 ft
          • ANZ Viaduct Events Centre - 1700 ft
          • ESR – Institute of Environmental Science and Research - 1700 ft
          • Westpac New Zealand - 1700 ft
          • Air New Zealand Limited - 1700 ft
          • Carter Holt Harvey Limited - 1700 ft
          • Fonterra Co-op Group - 1700 ft
          • Fletcher Construction Company Limited - 1700 ft
          • Bruce Mason Centre - 1700 ft
          • SKYCITY Entertainment Group - 1700 ft
          • IAG New Zealand - 1700 ft
          • NIWA – National Institute of Water and Atmospheric Research - 1700 ft
          • Landcare Research - 1700 ft
          • Auckland High Court - 2300 ft
          • Central City Library - 2300 ft
          • The University of Auckland - 2700 ft

          Train stations

          • Britomart - 400 ft
          • Auckland Art Gallery - 2300 ft

          Convention centers

          • Viaduct Harbour - 1400 ft
          • SKYCITY Auckland Convention Centre - 2000 ft
          • Aotea Square - 3000 ft
          • The Civic - 3000 ft

          Shopping areas

          • National Maritime Museum - 1400 ft

          Monuments and Landmarks

          • Skytower - 700 ft

          Parks

          Local attractions

          • Parnell - 5000 ft
            Parnell Road, Auckland Central
          • Auckland Museum - 1.2 mi
            Domain Dr, Auckland Central
          • Auckland Harbour Bridge - 1.5 mi
            Curran St, Auckland Central
          • Parnell Rose Gardens - 1.2 mi
            Gladstone and Judges Bay Rds., Auckland Central
          • Holy Trinity Cathedral - 1.4 mi
            St. Stephen's House, Auckland Central

          Near the hotel

          • Ferry Building - 900 ft
            Quay St., Auckland Central
          • Sky Tower - 1900 ft
            Corner Victoria and Federal Sts, Auckland Central
          • St. Patrick's Cathedral - 1500 ft
            43 Wyndham Street, Auckland Central
          • Kawakawa Bay - 1600 ft
            Auckland CentralNew Zealand
          • Vulcan Lane - 1000 ft
            Vulcan Lane, Auckland Central
          • Voyager New Zealand Maritime Museum - 1500 ft
            149-159 Quay Street, Auckland Central
          • Bethells Beach - 1600 ft
            Auckland CentralNew Zealand

          Restaurants nearby

          • Cafe Hanoi - 400 ft

            Address: Galway St & Commerce St
            Phone: 09-302-3478

            73% likes this, based on 263 reviews
            Cuisine: Vietnamese

          • Vertigo Restaurant & Bar - 100 ft

            Address: 8 Customs Street East
            Phone: 09-302-9424

            Cuisine: Continental

          • Angus Steak House - 400 ft

            Address: 8 Fort Lane
            Phone: (09) 379-7815

            75% likes this, based on 133 reviews

          • Vue Restaurant - 100 ft

            Address: 8 Customs St

            61% likes this, based on 38 reviews
            Cuisine: International

          • Sal's Authentic New York Pizza - 400 ft

            Address: 8 Commerce Street
            Phone: 09 379 7257

            74% likes this, based on 171 reviews
            Price Range: USD 6 - USD 28

          Hotel information
          • Check-in:
            from  2 pm
          • Check-out:
            until  11 am
          • Number of floors:
            13
          • Number of rooms:
            189

          Hotel Awards

          New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

          According to guest reviews, the hotel has been rated as
          Best Design Hotels in New Zealand

          Use Badge

          Hotels nearby
          Base Auckland Hotel
          2 stars
          0.6 km
          Cities nearby

          Mercure Auckland Reviews

          Guest reviews are submitted by our customers after their stay at Mercure Auckland

          Average guest rating

          7.2out of 10
          Very good
          Based on 224 reviews

          Guest reviews

          • Single
            10.0

            The staff were efficient, polite and eager to respond to any request. The room was well appointed and carefully maintained.

          • Single
            5.0

            Was able to park the car overnight for $40.00. However, we waited for 15 -20 minutes for the car to be brought out for departure after checking out. Public transport is within close vicinity for family to access the hotel.

            Heater / air conditioner does not work! High background noise level at night.Waited for quite sometime to access room due to technical reason. Swipe card worked for access to lift facility but room access was denied. It worked after several trips from room to reception and back! Frustration!!

          • Single
            7.4

            Great location, pleasant staff, good price

            Average or below-average room facilities, some noisy and out of date.

          • Couple
            8.2

            The staff were friendly & extremely helpful. On checkin they could not find my online booking, but were quick to sort the problem out and even offered us an early checkin, for which we were most grateful. The location of the hotel is A+, the CBD is right on your doorstep as well as lots of shops & restaurants. Britomart train station is just around the corner. The room ( standard double ) was a little dated but clean, comfortable & warm.

            Our room faced toward the harbour ( 5th floor ) & below was an alleyway where there is a nightclub. We were woken at 1am with yelling, yahooing, singing and so on... this continued for several hours, which was to say the least was very annoying. But in the morning we requested a room change & the hotel staff were extremely quick to transfer all our bags to a room facing the city, which was most appreciated. I felt that the parking within the hotel was very expensive at $40 per night.

          • Older travelers
            7.8

            We chose the Mercure due to it's handy location near the ferry terminal and the very low price. The building is from the 1960's and our room hadn't changed much since then. It had new carpet and a flat screen tv but really needed an overhaul to bring it up to 2011 standards. We didn't have breakfast at the hotel as they were charging about $30 for this and there are a few cafes around the area to choose from at a lower price.

            The dated look and feel of the hotel. The bathroom was in need of an upgrade.

          • Group of friends
            6.0

            Comfortable enough space for queen + single room. Good location.

            Towels were not always clean and odour free.

          • Single
            4.2

            I had such a poor experience that I cannot think of anything. But to be fair: the lobby looked nice and tidy.

            This was one of my worst hotel experiences! Management of this hotel does not trust their customers and allocated $100 on my credit card in case something gets stolen or broken (!). In return they had not much to offer: the room facilities were poor and of old condition; the shower knob was stuck and I had to wait 20 minutes for someone to fix it in the morning when I was in a hurry; the neighbour room's entrance was not maintained properly, it was squeaky and kept me awake all night when the person allocating this room seemed to have a need of using this door often between 11.30pm and 5.30am; service personnel was not of the friendliest kind; my room was not properly cleaned - teacup and dishes were not done... This was more of a backpacker experience than one of a hotel of good standing.

          • Single
            9.6

            Fantastic staying at the Mercure the staff were fantastic, quality accommodation, great value for your money.

          • Single
            7.8

            Location

            Pricing of extras. Connecting to the internet in the room expensive. Breakfast charges high and not in line with published rates on your site.

          • Older travelers
            8.8

            It was an excellent hotel in an excellent part of the city

            Checking out was a bit frustrating. I had been charged for a carpark. My wife and I had flown up from Wellington for the long weekend and did not have a car. We used public transport. The staff reacted as if I was being untruthful and spent minutes searching the computer.

          • Older travelers
            6.6

            location

            valet parking organisation poor / expensive. noisey lift operating, could be heard in the room we had

          • Older travelers
            6.6

            We had dinner in the hotel dining room and found the music far too loud. My husband has a hearing disability and the loud background music makes it very hard for him to hear me. I asked for it to be turned down but it took forever to do so. Also I didn't get the meal I ordered which was very disappointing and was given two free coffees to compensate for the error. We also felt that the rooms were very small with not enough space to put our small suitcases.

          • Group of friends
            10.0

            awesum time good views, and no issues with music being a little loud :P

            no free chocolates on our pillows haha nah just jokes

          • Single
            7.8

            Centrally located with easy walking distance to Auckland's famous Viaduct bars and restaurants, ferry services and city attractions. I would certainly stay again!

          • Older travelers
            10.0

            The outlook of the room was very restful. I am not a great sleeper and I often got up at night and just looked out at the lights from our window. It was also convenient to shops, coffee houses and the Britomart Station. I would stay there again if I ever venture to nz in the future

          How to reach hotel

          hotel Mercure Auckland Hotel Auckland location
          Show big map »

          Hotel Address:

          8 Customs Street, Auckland, New Zealand, 1001

          Get directions
          City Center
          • Auckland
            2000 ft
          Airports
          Train Stations
          • Britomart
            700 ft
          • Auckland Art Gallery
            2700 ft
          • Bus stop
            400 ft
          Restaurants
          • Cafe Hanoi (cuisine: Vietnamese)
            400 ft
          • Vue Restaurant (cuisine: International)
            100 ft
          Parks
          • Albert Park
            2100 ft
          Beaches
          • Bethells Beach
            1600 ft
          Hotel information
          • Check-in:
            from  2 pm
          • Check-out:
            until  11 am
          • Number of floors:
            13
          • Number of rooms:
            189

          Hotel Awards

          New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

          According to guest reviews, the hotel has been rated as
          Best Design Hotels in New Zealand

          Use Badge